Privacy policy

Auremont Club operates this online store and its associated information, content, features, tools, products and services in order to provide customers with a personalised shopping experience (the "Services"). This Privacy Policy describes how we collect, use, retain and protect your personal information when you browse our website, place an order or otherwise communicate with us. By using the website, you acknowledge the practices set out below.

1. Personal Information We Collect

The information collected will depend on how you access and use our Services and may include:

  • Contact information: your full name, telephone number, email address and billing and delivery addresses.
  • Payment information: payment details handled securely by certified external payment providers. Auremont Club does not retain your card details.
  • Account details: your username, password, security questions, preferences and account settings.
  • Order and transaction details: products browsed, placed in your basket, purchased, cancelled, returned or exchanged, together with previous transaction records.
  • Device and browsing information: your IP address, browser, operating system, device type, viewed pages and interactions with the website.
  • Communications: support requests, emails and other messages exchanged with our team.

2. How Your Information Is Collected

  • Directly from you when you order a product, register an account or communicate with us.
  • Automatically through cookies and comparable technologies while you use the website.
  • Through service providers that collect or handle information on our behalf.
  • From business partners and other third parties where relevant.

3. How We Use Your Personal Information

We may process your information to:

  • Accept, process and fulfil orders, payments, deliveries and returns.
  • Provide purchase confirmations, tracking information and delivery notifications.
  • Answer customer support questions and requests.
  • Identify and prevent fraudulent activity and protect our transactions and platform.
  • Enhance the performance of our website and the customer shopping experience.
  • Provide marketing communications and promotional offers where you have given consent.
  • Meet applicable UK legal, regulatory and tax requirements.

4. Disclosure of Personal Information

Auremont Club does not sell, lease or trade your personal information.

Where necessary, information may be disclosed to:

  • Shopify, which hosts our online shop and processes information required to provide the Services.
  • Delivery companies and logistics providers operating in the United Kingdom.
  • Secure payment processors that comply with PCI standards.
  • Analytics, platform security and fraud prevention providers.
  • Advertising or commercial partners that provide personalised marketing in accordance with their respective privacy policies.
  • Regulators, government bodies or law enforcement authorities where disclosure is required by law.

5. Shopify and Your Information

Our store is hosted through Shopify. Shopify processes certain personal information independently to operate and improve its services. Further details are available in the Shopify Privacy Policy.

6. Information Security and Storage

We use suitable organisational and technical safeguards, including:

  • SSL encryption throughout the website.
  • Protected website hosting infrastructure.
  • Limited internal access to customers' personal information.
  • Certified payment gateways that meet PCI requirements.

These safeguards are intended to reduce the risk of unauthorised access, alteration, disclosure or loss. Nevertheless, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.

7. Cookies and Similar Technologies

We use cookies and related technology to:

  • Retain customer preferences and basket activity.
  • Measure website traffic and performance.
  • Maintain and improve website functions.
  • Deliver personalised advertising where the required consent has been obtained.

You may prevent or restrict cookies through your browser settings. Doing so may affect the correct operation of certain website features.

8. Your Rights Under UK Data Protection Law

Under the UK GDPR and the Data Protection Act 2018, your rights may include the right to:

  • Obtain access to the personal information we hold about you.
  • Have incorrect or incomplete information amended.
  • Ask for your information to be erased where the law permits.
  • Withdraw marketing consent at any time.
  • Request that processing be restricted or that your information be transferred.
  • Object to the use of your personal information for direct advertising.
  • Submit a complaint to the Information Commissioner's Office (ICO) through ico.org.uk.

To make a rights request, please contact support@shopauremontclub.com.

9. Retention of Personal Information

We retain personal information only for the period required to:

  • Complete orders and provide customer support.
  • Satisfy UK legal and taxation obligations.
  • Address disputes and detect or prevent fraud.

Once the applicable retention period expires, the information will be securely erased or anonymised.

10. Information Relating to Children

Our Services are intended for adults and are not directed towards children. We do not knowingly obtain personal information from anyone below the age of 16.

11. Transfers Outside Your Country

Your personal information may occasionally be handled outside your country of residence. Where an international transfer occurs, recognised protection measures, including Standard Contractual Clauses, are used to safeguard your information.

12. External Websites

Links to websites operated by third parties may appear on our website. Auremont Club does not control and is not responsible for the privacy practices of those websites. Please read their respective privacy notices before providing information.

13. Return and Refund Requests

Return and refund enquiries can be submitted through our authorised portal:

🔁 Access Refund Portal

14. Revisions to This Privacy Policy

Auremont Club may revise this Privacy Policy to account for legal, regulatory or operational developments. The current version will always be the policy displayed on our website.

15. Contacting Us

For questions concerning this Privacy Policy or to exercise an applicable data protection right, please contact:

support@shopauremontclub.com

For the purposes of relevant data protection legislation, Auremont Club acts as the data controller responsible for processing your personal information.