Shipping policy

Auremont Club provides customers with a secure and carefully managed delivery service. We understand the anticipation involved in receiving a new timepiece and work to make delivery as straightforward and efficient as possible. We operate exclusively online and currently deliver only within the United Kingdom.

1. Delivery Charges

All orders delivered within the United Kingdom qualify for free shipping. No undisclosed delivery charges will be added at checkout.

2. Preparing Your Order

An order enters processing once payment has been confirmed.
We require 1–3 business days after receiving an order to inspect, prepare and securely package the watch for dispatch.
A dispatch notification will be sent when your parcel leaves our facility.
Orders received during weekends or UK public holidays will begin processing on the next working day.

3. Estimated Delivery Periods

Delivery periods provided at checkout are estimates. They may be affected by courier performance, busy shopping periods, adverse weather and other circumstances outside our control.

Standard delivery within the UK normally takes 7–14 business days following dispatch.

A formal delivery investigation may be opened once 20 business days have passed following dispatch. Delays caused by courier disruption, severe weather or force majeure do not amount to a breach of contract.

4. Parcel Tracking

After dispatch, tracking details will be sent to you by email.
Tracking information may require 24–72 hours to display movement within the carrier's system.
Customers are responsible for reviewing tracking updates and arranging for someone to receive the parcel.

5. Areas We Deliver To

Orders are delivered only to addresses within the United Kingdom.
International delivery is not currently available.
A limited number of remote areas may be unavailable depending on the courier's coverage.

6. Confirmation of Delivery

A parcel is regarded as delivered once the carrier records its status as "Delivered".
Delivery remains valid where the parcel is accepted by another person at the address, including a neighbour, household member, building receptionist or concierge.
The customer must supply a complete and correct delivery address when ordering.

7. Unsuccessful Delivery and Redelivery

The customer will be responsible for any redelivery charge when a parcel is returned because of:

The recipient being unavailable after attempted deliveries.
An incomplete or incorrect address submitted during checkout.
The recipient refusing to accept delivery.
Failure to collect the parcel from a designated collection point before the carrier's deadline.

If redelivery is not requested, any eligible refund will be handled under our Returns & Warranty Policy. Applicable delivery or administration charges may be deducted where permitted.

8. Parcels Lost or Damaged During Transit

Every shipment is insured. If your parcel is lost while in transit or reaches you in a damaged condition, contact support@shopauremontclub.com promptly so that we can arrange an appropriate replacement or refund.

A non-delivery case can be opened only after the maximum period set out in Section 3 has passed. We may need to complete an investigation with the carrier before providing a final resolution.

9. Order Changes and Cancellations

Once processing has begun, we may no longer be able to cancel an order or change its delivery details. Orders that have already been dispatched cannot be amended. If you later wish to return the item, our Returns & Warranty Policy will apply.

10. Limits of Responsibility

Auremont Club cannot accept responsibility for:

Delays resulting from courier operations, strikes, unusually busy periods or severe weather.
Delivery problems caused by inaccurate or incomplete address information supplied by the customer.
Loss or damage occurring after tracking confirms delivery to the address provided with the order.