Terms of service

These Terms of Service (the "Terms") apply to your access to and use of the website, products and services provided by Auremont Club. By browsing our website or placing an order, you confirm that you have reviewed, understood and agreed to these Terms.

1. Meaning of Certain Terms

Customer: an individual who purchases a product from Auremont Club.
User: any individual who visits or uses our website.
Products: timepieces and associated items offered through our online shop.
Services: our website functions, purchasing systems and customer assistance services.

2. When a Contract Is Formed

Products displayed on our website form an online catalogue and do not, by themselves, constitute a legally binding offer. By selecting "Add to Cart" or "Place Order", you submit a binding order for the products in your basket. We will send an order acknowledgement after receiving your order. The contract is formed when we issue a formal order confirmation or deliver the goods within two business days.

3. Acceptable Website Use

Customers must provide complete and accurate details when submitting an order.
You must not use a false identity or another person's information without authorisation.
Auremont Club may reject, place on hold or cancel an order when fraud, misuse or abuse is reasonably suspected.

4. Orders and Payment Verification

We process orders after payment has been successfully confirmed. Tracking information will be provided following dispatch and may require up to 3 business days to become visible in the courier's system. Any delivery dates or timeframes displayed during checkout are estimates.

5. Pricing and Payments

Prices shown on individual product pages represent the final product prices.
Any applicable delivery charge will be displayed during checkout and charged only once, including where an order arrives in separate parcels.
Payment becomes due immediately once the contract has been concluded.
Available payment options may include debit card, credit card, Apple Pay, Google Pay, Shop Pay and other methods displayed at checkout.
Orders delivered outside the United Kingdom may be subject to customs charges or import duties. Auremont Club does not impose these charges, and responsibility for paying them remains with the customer.

6. Discounts and Promotions

Offers and discounts remain valid while they are available.
A promotion may be changed or withdrawn without advance notice.
Complimentary promotional products cannot be exchanged or converted into cash.
Auremont Club may replace a promotional product with another product of equivalent value.

7. Product Presentation

Product photographs and descriptions are provided for illustrative purposes. Small differences in finish, texture or colour may result from lighting, screen settings or manufacturing batches. Where an item otherwise matches its advertised specifications, these differences will not be treated as manufacturing defects.

8. Delivery, Ownership and Delivery Evidence

Products will be delivered to the address supplied during checkout. Ownership remains with Auremont Club until full payment has been received.

Delivery is considered completed when the courier confirms that the parcel was delivered to the supplied address, whether it was accepted by the customer, a household member, neighbour, receptionist or building concierge.

A missing-delivery claim may be considered only after the maximum delivery period stated in our Shipping Policy has passed.

9. Warranty

All applicable statutory warranty rights remain available. In addition, Auremont Club supplies a 24-month warranty covering manufacturing defects and faults affecting the watch movement during ordinary use. Further warranty information appears in our Returns & Warranty Policy. This additional warranty does not restrict your statutory rights.

10. Withdrawal and Returns

Consumers have a right of withdrawal where provided by UK consumer legislation. Eligible returns do not attract a restocking fee. Our Returns & Warranty Policy, which forms part of these Terms, contains the full eligibility requirements and procedures for returns, exchanges and refunds.

11. Limits of Responsibility

Auremont Club is not responsible for delivery delays resulting from courier disruption, industrial action, adverse weather, logistical interruption or events of force majeure.
We accept no responsibility for indirect damage, lost profits or loss arising from improper use of a product.

12. Intellectual Property Rights

Website materials, including branding, logos, photographs, graphics, product copy and design elements, remain the exclusive property of Auremont Club. They must not be copied, distributed or used commercially without prior written permission.

13. Website Access

Although we seek to provide consistent access to our website, uninterrupted availability cannot be guaranteed. Access may be temporarily affected by maintenance, updates or technical faults.

14. Resolving Disputes

If a disagreement occurs, we ask customers to contact us first so that we can attempt to resolve it directly. We are prepared to consider alternative dispute resolution through a recognised consumer conciliation organisation. Customers may also consult UK Government dispute resolution resources or seek guidance from the Citizens Advice Bureau.

15. Applicable Law

These Terms are governed by the laws of England and Wales. Subject to your statutory consumer rights, disputes will fall within the jurisdiction of the courts of England and Wales.

16. Severability

If a court or competent authority determines that any provision of these Terms is invalid or unenforceable, all remaining provisions will continue to apply.

17. Amendments to These Terms

Auremont Club may amend these Terms when required. The version available through the website at the time an order is placed will govern that purchase.