Refund policy
This policy sets out the terms that apply to returns, exchanges and refunds for products purchased from Auremont Club. By placing an order, you confirm that you have read, understood and accepted the conditions outlined below. This policy does not limit any statutory rights granted under UK consumer protection legislation, including the Consumer Rights Act 2015.
1. Returns and Refunds
You may submit a return request within 60 calendar days of the confirmed delivery date shown in the courier's official tracking record.
Return requirements:
- The watch must remain unworn and in its original condition.
- Every label, sticker and protective film must remain fully attached and intact. Watches with protective films removed may not qualify for return or a full refund.
- The item must be returned with its original box, paperwork, manuals and all supplied accessories.
- Before authorisation, customers may be asked to provide clear photographs or videos showing the product and its packaging.
2. Exchanges
You may request an exchange for another watch model within 60 calendar days of the confirmed delivery date.
- All standard return conditions apply, including the requirement that the watch remains unworn, with its protective films intact and original packaging included.
- Any difference in price will either be collected or refunded, as appropriate.
- An exchange may require up to 30 calendar days to be completed.
3. Items That Cannot Be Returned
- Products purchased as part of a clearance or final sale promotion.
- Gift cards and complimentary or promotional products.
- Items returned without their original packaging or with damaged packaging.
- Watches from which labels or protective films have been removed.
- Minor differences in colour, dial or finish caused by ordinary manufacturing variation.
4. Warranty
Every watch supplied by Auremont Club includes a 24-month warranty beginning on its delivery date.
What is covered: Manufacturing defects and faults that develop during normal use.
What is excluded: Damage resulting from accidents, incorrect handling, exposure to water beyond the stated resistance rating, or repairs undertaken by third parties.
5. Faulty, Damaged or Incorrect Products
If your watch is delivered damaged, defective or different from the item ordered, you must notify us within 7 calendar days of delivery and provide photographic or video evidence. Once verified, Auremont Club will offer a replacement, store credit or a full refund and will cover all return postage costs.
6. Return Postage
The customer is responsible for return and exchange postage costs, except when an item has been confirmed as defective or incorrectly supplied. All returns must be sent using an insured and tracked delivery service. Auremont Club cannot accept responsibility for returned parcels that are lost or damaged while in transit.
7. How to Request a Return
Every return, exchange or refund request must be lodged through our authorised refund portal:
After submitting your request, you will receive complete instructions covering packaging, return delivery and tracking. Please do not return any product before receiving authorisation from our support team.
8. Assessment and Approval
Returned items are inspected after arrival. This assessment may take up to 15 business days. Auremont Club may decline any return that does not satisfy the conditions stated in this policy.
9. Refund Process
- Approved refunds will be credited to the original payment method.
- Your payment provider may carry out a verification transaction before finalising the refund.
- Depending on your bank or card provider, an approved refund may take 30–60 business days to appear in your account.
- Once approved, we will process the refund on our side within 5 business days.
10. Response Times
Enquiries sent through our refund portal will receive a response within 48 business hours. If you require further assistance, please email support@shopauremontclub.com.
11. Your UK Consumer Rights
This policy applies alongside your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015. No provision within this policy limits or removes your legal rights.
12. Changes to This Policy
Auremont Club may revise this policy when necessary. The version displayed on our website at the time your order is placed will apply to your purchase.